STORE POLICY

FOR OUR PAPER FLORALS

WELCOME

Welcome to Shap! Creative. Our blooms are handmade with each petal and leaf cut, coloured and assembled by hand. Please keep in mind that no two blooms are exactly the same. While we aim for consistency, there might be differences between photographed blooms and those you receive in your items. If you are not pleased with your order, please let us know as soon as possible so that we can do our best to make you happy.

PAYMENT

Full payments must be received before we begin production on made-to-order items. Custom orders will receive a quotation. Upon approval of quotation, payment must be made in full before we begin with production of the items ordered.

Production time for made-to-order items is 14 days. This means that if the item order is out of stock, we will craft your blooms and have them ready to shop within 14 days of purchase unless otherwise notified. Please note that the 14 days lead time is for a single bouquet or item. If you have placed a large order, the production time will be longer and you will be notified of an estimated time of delivery.

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Custom orders typically ship within 1-3 months depending on the size of the order. Please enquire for production times for large orders such a bouquets for events or bridal parties, giant flowers and wall flowers.

PRODUCTION TIME

CUSTOM ORDERS

We love custom orders because we love creating something specifically and especially for you. If you need multiple quantities of a bouquet or looking for something in particular, please send us an email for a quotation.

PAYMENT METHODS

- Credit / Debit Cards

- PayPal

- EFT

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